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    Global Consumer GoodsIntegrationMuleSoft

    BAT E-Commerce Integration using MuleSoft

    Multi-region global rollout with real-time sync

    BAT E-Commerce Integration using MuleSoft

    Client

    Global Consumer Goods Enterprise

    Region

    AME, APMEA, US

    Key Outcomes

    Multi-region global rolloutReal-time bi-directional data syncScalable, reusable integration architecture

    Business Challenge

    A global consumer goods enterprise operating across AME, APMEA, and the US needed to integrate Salesforce Service & Marketing Cloud, multiple e-commerce platforms (Magento, Shopify, Sitecore), and third-party logistics providers. Key challenges included regional customization, real-time synchronization, and avoiding duplicated integrations.

    Solution Overview

    DIATOZ designed a MuleSoft-based API-led integration architecture enabling seamless communication between CRM, commerce, and logistics systems with event-driven architecture using Pub/Sub.

    Architecture & Engineering

    API-led connectivity (Experience, Process, System APIs)
    Event-driven architecture using Pub/Sub
    Configurable services for regional customization
    Real-time data synchronization with error handling

    Technology Stack

    MuleSoftJavaSalesforcePostgreSQLAzure DevOpsAnypoint CloudHub

    Business Impact

    Faster integration rollout across regions
    Improved customer engagement through real-time data
    Reduced integration maintenance effort
    Plug-and-play extensibility for future platforms

    Why DIATOZ

    Deep expertise in MuleSoft and enterprise-scale global integrations.

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